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Web chat

Don’t let a website visitor leave with a question.

A visitor wondering about a price, a viewing or a free slot should be able to ask on the spot. WebChat adds a chat window to your site, and its messages reach your team and AI assistant in the same inbox as WhatsApp.

Start free Chat on WhatsApp
Palm Bay Hotel Web chat

Do you have a sea-view room for 12–15 December?

16:10

We do. Our reservations team will send the rate for 3 nights with breakfast right here. How many guests?

16:10

2 adults and a child

16:11

What it does for a UAE business

  • Your own welcome

    Set the name, the site URL and the Welcome Message to fit your brand.

  • AI answers first

    Your AI assistant answers from your site’s content in the visitor’s language and hands over to the team when needed.

  • One customer record

    Web chats sit in the same inbox and on the same customer card as your other channels.

How to connect it

  1. Choose WebChat

    In Settings › Chat › Channels, click Connect and pick WebChat.

  2. Fill in the details

    Enter the name, Site URL and Welcome Message and save.

  3. Add it to your site

    Paste the script from WebChat Info into your site’s header and the window appears on your pages.

Step by step in the help center

Real conversations

What your customer sees on their phone.

Documents for a rental

Gulf Drive Rentals Web chat

What do I need to rent a car as a UAE resident?

11:25

Your Emirates ID and UAE driving licence. Pick-up at the airport or our Al Quoz branch?

11:25

AirportAl Quoz

Handover to the team

Oud & Amber Web chat

I’d like 40 gift sets for our company’s National Day event.

14:02

I’m passing you to our corporate sales team; they’ll reply here shortly.

14:02

Sectors that use it

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FAQ

Frequently asked questions

Short answers to the questions we hear most.

Who answers at night?

Your AI assistant answers from your knowledge base; when it does not know, it takes a message for the team.

Can I add it to several sites?

Yes, add one WebChat channel per site.

Which languages does it answer in?

The AI assistant answers each visitor in their own language. MonoChat’s interface is available in Arabic, Bengali, Chinese (Simplified), Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Pashto, Persian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu and Vietnamese.

Which plans include it?

Every plan. The free Basic plan includes 1 channel; Growth (AED 440.70 a month) includes 1 channel and each extra channel is AED 110.18 a month, taxes included.

Other channels

Headquartered in Dubai

Bring every customer conversation into one place.

Connect your first channel in minutes. Basic is free for 1,000 outgoing messages a month.

Start free Chat on WhatsApp

No credit card required · Prices in AED, taxes included