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Facebook Messenger

Your Facebook page’s messages, right next to WhatsApp.

Messages and lead forms from Facebook ads are easy to miss when nobody watches the page. Connect Messenger and the chats, comments and Lead Ads forms reach the inbox your team already works in.

Start free Chat on WhatsApp
Creek View Properties Messenger

What is the payment plan for the off-plan project in your ad?

20:10

It’s a 60/40 plan: 60% during construction, 40% on handover. Shall I send the brochure and floor plans?

20:11

Send themBook a call

What it does for a UAE business

  • Messages and comments

    Messenger chats and comments on your page’s posts come into MonoChat; answer comments in public or in private.

  • Lead forms

    Turn on Lead forms on the connected page and Facebook and Instagram ad forms arrive in MonoChat.

  • Documents, video, carousels

    Send text, images, video, documents, buttons and carousels on Messenger.

How to connect it

  1. Choose Facebook Messenger

    In Settings › Chat › Channels, click Connect and pick Facebook Messenger.

  2. Connect with Facebook

    Choose your pages and business in Meta’s window and save the permissions.

  3. Connect the page

    Click Connect next to your page in the list.

  4. Turn on lead forms

    To receive ad forms, turn on Lead forms on the connected page.

Step by step in the help center

Real conversations

What your customer sees on their phone.

A rental question

Gulf Drive Rentals Messenger

Can I rent an SUV for a week with a tourist visa?

15:30

Yes. Send a photo of your passport and driving licence here and we’ll confirm what you need. Pick-up at DXB?

15:31

DXBDowntown branch

A menu with buttons

Bright Minds Nursery Messenger

Hi, are there places for September?

09:40

Welcome! Which age group are you asking about?

09:40

FS1 (3–4 years)FS2 (4–5 years)Talk to admissions

Sectors that use it

Read next

FAQ

Frequently asked questions

Short answers to the questions we hear most.

Are Instagram and Messenger connected separately?

Yes, they are two channels, each connected in minutes through the same Meta permission screen.

How do lead forms arrive?

Turn on Lead forms on the connected Facebook page and Facebook and Instagram ad forms reach MonoChat, where the Lead Ads Follow-up app can message the leads on WhatsApp.

Can I send list messages?

Messenger does not support list messages; use buttons and carousels.

Which plans include it?

Every plan. The free Basic plan includes 1 channel; Growth (AED 440.70 a month) includes 1 channel and each extra channel is AED 110.18 a month, taxes included.

Other channels

Headquartered in Dubai

Bring every customer conversation into one place.

Connect your first channel in minutes. Basic is free for 1,000 outgoing messages a month.

Start free Chat on WhatsApp

No credit card required · Prices in AED, taxes included