Every Instagram question, answered before it goes cold.
Salons, clinics, boutiques and restaurants in the UAE sell on Instagram, and the questions come as DMs, comments and story replies. Connect your business account and they land next to your WhatsApp chats, for your team or your AI assistant to answer in Arabic or English.
Hi! You asked about the price under our post: the 60-minute hydrafacial is AED 450.
19:20
Any slots on Saturday afternoon?
19:22
2:00 pm and 4:30 pm are free.
19:22
What it does for a UAE business
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DMs, comments, stories
DMs, post comments, story replies and mentions arrive in MonoChat; comments have their own session type filter.
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Reply in public or in private
Answer a comment publicly or by DM, by hand or automatically with the Send Comment flow node.
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Buttons and carousels
Send messages with buttons and carousels; the AI assistant answers in the customer’s language.
How to connect it
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Choose Instagram Business
In Settings › Chat › Channels, click Connect and pick Instagram Business.
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Connect with Facebook
In Meta’s window, continue with the right Facebook account and choose the pages, business and Instagram accounts.
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Save the permissions
Review MonoChat’s permissions and save.
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Connect the account
Click Connect next to your Instagram account in the list.
Real conversations
What your customer sees on their phone.
A story reply
Is the gift box from your story available in Abu Dhabi?
11:03
Yes, we deliver across the UAE. Next-day delivery to Abu Dhabi for orders before 6 pm.
11:04
A late-night DM
Can you cater for 30 people next Friday?
23:48
We’d be happy to. Tell us the area and the time, and our events team will send a menu and price tomorrow morning.
23:48
Sectors that use it
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Real estate
Listings as WhatsApp cards, viewings with reminders, off-plan launches and rent reminders. -
Clinics and aesthetics
Appointments, reminders, aftercare follow-up and a board for international patients. -
Salons and spas
Bookings from DMs and WhatsApp, reminders and rebooking from your own calendar. -
Gyms and boutique studios
Trial classes, waitlists, renewals and win-back, on WhatsApp and Instagram. -
Hotels and tourism
Stays with deposits, tours and desert safaris, tables and airport transfers. -
E-commerce and retail
Shopify stores, “where is my order?”, cart reminders and click & collect.
FAQ
Frequently asked questions
Short answers to the questions we hear most.
Can a personal Instagram account be connected?
No. You need an Instagram business account linked to a Facebook page; the connection goes through Meta’s permission screen.
Can comments be answered automatically?
Yes. A flow that starts on an incoming comment can reply publicly with the Send Comment node, or you can answer by DM.
Can we send campaigns on Instagram?
On Instagram you answer people who wrote to you. For campaigns, use approved WhatsApp templates.
Which plans include it?
Every plan. The free Basic plan includes 1 channel; Growth (AED 440.70 a month) includes 1 channel and each extra channel is AED 110.18 a month, taxes included.
Other channels
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WhatsApp Business API
Your official WhatsApp number on Meta’s Cloud API, shared by your team, AI and flows. -
Facebook Messenger
Messages, comments and lead forms of your Facebook page, in MonoChat. -
Telegram
Connect your Telegram bot with one key and answer it as a team, with AI. -
TikTok
TikTok Business messages and video comments in the same inbox. -
Twilio SMS
SMS from a registered alphanumeric Sender ID through your Twilio account. -
Web chat
A chat window on your website, answered by your team and AI.
Headquartered in Dubai
Bring every customer conversation into one place.
Connect your first channel in minutes. Basic is free for 1,000 outgoing messages a month.
No credit card required · Prices in AED, taxes included