Public services in the UAE
Serve people where they already are, in Arabic and English
Citizen Services Assistant takes requests with photos and location, routes them to the right department with a time to resolve, keeps people updated and books office appointments.
A street light is broken near the park on our street.
22:10
Thank you. Please send a photo and share the location pin.
22:10
Your request is registered. Reference: SR-10482. We will update you here.
22:12
What it does
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Requests with photo and location
Each category goes to its department with its own time to resolve; late requests are flagged.
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Status updates
Scheduled, in progress, resolved: people hear each step and rate the result.
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Office appointments
Free times per office and service, booked in the chat with a reminder.
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Announcements by consent
People subscribe by topic and district; nobody who said stop is messaged.
Where your data lives
- When you connect a WhatsApp number to the Cloud API you can choose the UAE as its data storage region. It covers the message data Meta stores at rest, and it is not available for numbers that also use the WhatsApp Business app.
- MonoChat can run on your own servers or cloud.
- The app is for public services, not for political parties, candidates or election campaigns.
The apps for this sector
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Citizen Services Assistant
A service desk for public institutions: requests with photos and location, routing with a time to resolve, status updates, office appointments and surveys.
For public and semi-public bodies that serve people in Arabic and English. Not for political use.
FAQ
Frequently asked questions
Short answers to the questions we hear most.
Is the interface in Arabic?
Yes. MonoChat’s interface is available in Arabic, right to left, among its 22 interface languages.
Other sectors
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Real estate
Listings as WhatsApp cards, viewings with reminders, off-plan launches and rent reminders. -
Clinics and aesthetics
Appointments, reminders, aftercare follow-up and a board for international patients. -
Salons and spas
Bookings from DMs and WhatsApp, reminders and rebooking from your own calendar. -
Gyms and boutique studios
Trial classes, waitlists, renewals and win-back, on WhatsApp and Instagram. -
Car rental
Real quotes for the dates asked, licence and ID photos in the chat, pick-up and return reminders. -
Garages and dealers
Showroom enquiries, test drives, service bookings and maintenance reminders.
Headquartered in Dubai
Bring every customer conversation into one place.
Connect your first channel in minutes. Basic is free for 1,000 outgoing messages a month.
No credit card required · Prices in AED, taxes included