The product
Every conversation in one inbox, answered by your team and AI
MonoChat brings your customer channels together, lets AI agents answer from your own information, and runs flows that book, remind, collect payments and follow up.
Do you deliver to Sharjah today?
14:02
Yes, orders placed before 18:00 are delivered in Sharjah today. Would you like the payment link for your cart?
14:02
Send payment link
14:03
Here it is. We will confirm as soon as it is paid.
14:03
Team inbox
Team inbox
Your team answers every channel from one shared inbox, on the web and in the iOS and Android apps. Workgroups keep each team’s conversations together.
- Assign conversations to people and workgroups
- Customer profiles with their history across channels
- Template messages for WhatsApp, ready to send
- Reports on your team and your channels
AI agents
AI agents
An AI agent answers from your own information and tools, in the language each customer writes in, understands voice messages and hands over to a person when needed.
- Answers in Arabic, English and the customer’s own language
- Understands voice messages
- Works with your own AI key, with no markup
- Hands over to your team, with the conversation so far
Flows
Flows
Flows are built without code: they ask questions, book, remind, send payment links and call your own systems, and they start from a message, a lead form or a webhook.
- Questions, buttons and WhatsApp Flows
- Payment requests through your payment system
- HTTP requests and webhooks to and from your systems
- Working-hours conditions and A/B splits
Every channel UAE customers use
Connect the channels you need, and answer them all from the same inbox.
-
WhatsApp
Your own number on Meta’s Cloud API. With coexistence you keep using the WhatsApp Business app on the same number.
-
Instagram
Direct messages to your Instagram business account, in the inbox.
-
Facebook Messenger
Messages to your Facebook page.
-
TikTok
Business messages from TikTok. MonoChat is a TikTok Business Partner.
-
Telegram
Your Telegram bot in the same inbox.
-
Web chat
A chat window on your own website.
-
SMS through Twilio
Send from a registered alphanumeric Sender ID. A Sender ID channel is send-only: customers cannot reply to it.
-
Voice over SIP
Connect your SIP provider as a channel, next to your chat channels.
Broadcasts and campaigns
Broadcasts and campaigns
Send bulk messages with approved WhatsApp templates, now or at a scheduled time, to the customers you choose.
- Schedule a bulk message for later
- Filter recipients to customers whose Opt-in is Yes
- Use template messages with variables, media and buttons
- Replies arrive in the team inbox
Staying within the UAE’s messaging rules
- Opt-in step in flows Saves the customer’s Yes or No on their profile
- Bulk messages Can be scheduled and filtered to customers whose Opt-in is Yes
- Industry apps Real Estate, Clinic, Rental Desk, Garage, Hotel & Travel, School, Shop and Donor Assistant never message anyone who said stop
- Quiet hours Real Estate, Rental Desk, Garage, Hotel & Travel, School, Shop and Store Assistant send nothing in quiet hours
- SMS Twilio SMS can send from a registered alphanumeric Sender ID
Staying within the UAE’s messaging rules
This is what MonoChat does today. It is not legal advice: check the rules that apply to your business.
- Opt-in step in flows: Saves the customer’s Yes or No on their profile
- Bulk messages: Can be scheduled and filtered to customers whose Opt-in is Yes
- Industry apps: Real Estate, Clinic, Rental Desk, Garage, Hotel & Travel, School, Shop and Donor Assistant never message anyone who said stop
- Quiet hours: Real Estate, Rental Desk, Garage, Hotel & Travel, School, Shop and Store Assistant send nothing in quiet hours
- SMS: Twilio SMS can send from a registered alphanumeric Sender ID
Keep your own record of when and how each customer agreed to hear from you.
Data storage and on-premises
When you connect a WhatsApp number to the Cloud API in MonoChat, the form shows its data storage region, and the UAE is one of the regions you can choose. MonoChat can also run on your own servers.
- The region covers the message data Meta stores at rest, not every copy of a message
- It cannot be used for numbers that also run on the WhatsApp Business app (coexistence)
- On-premises installations run MonoChat on your own servers or cloud
Arabic first, and 21 more languages
MonoChat’s interface is available in 22 languages: Arabic, Bengali, Chinese (Simplified), Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Pashto, Persian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu and Vietnamese. Arabic is right to left. AI agents answer each customer in the language they write in.
On your phone too
The MonoChat apps for iOS and Android let your team answer from anywhere.
FAQ
Frequently asked questions
Short answers to the questions we hear most.
Do I need my own WhatsApp number?
Yes. You connect your own number to Meta’s Cloud API in MonoChat. With coexistence, the same number can stay on the WhatsApp Business app.
Can MonoChat make AI voice calls?
Voice over SIP connects your SIP provider as a channel. MonoChat does not offer an AI voice agent on calls.
Does MonoChat support WhatsApp calling?
No. WhatsApp Business calling is not available for UAE numbers.
Headquartered in Dubai
Bring every customer conversation into one place.
Connect your first channel in minutes. Basic is free for 1,000 outgoing messages a month.
No credit card required · Prices in AED, taxes included