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TikTok

Turn TikTok questions into sales.

When a video takes off, the “where can I buy this?” comments and messages pile up fast. MonoChat, a TikTok Business Partner, connects your TikTok Business account so messages and comments reach your team’s inbox.

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Glow Beauty Bar TikTok

How much is the lash lift from your video?

21:30

AED 220, about 45 minutes. Want a slot this week?

21:31

Yes, book me

What it does for a UAE business

  • Messages in one place

    TikTok direct messages sit next to WhatsApp and Instagram, with the same team and AI assistant.

  • Comment replies

    Answer video comments from the chat screen or with the Send Comment flow node.

  • Text, images, buttons

    Send text, images and buttons in TikTok messages.

How to connect it

  1. Choose TikTok Business

    In Settings › Chat › Channels, click Connect and pick TikTok Business.

  2. Log in to TikTok

    Click Connect TikTok Business and log in with your business account.

  3. Approve the permissions

    Approve MonoChat’s permissions; the window closes and the channel is connected.

Step by step in the help center

Real conversations

What your customer sees on their phone.

From a comment to a chat

FitBox Studio TikTok

You asked about the class in our video: it’s a 45-minute HIIT class, mornings at 7 am in Business Bay.

17:45

Is the first class free?

17:50

Your first trial class is free. Shall I book tomorrow at 7?

17:50

Book it

A sale question

Abaya Atelier TikTok

Will this abaya be part of your White Friday sale?

20:05

We announce the sale pieces on Thursday evening. Want us to tell you when it starts?

20:05

Yes, tell me

Sectors that use it

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FAQ

Frequently asked questions

Short answers to the questions we hear most.

Is TikTok messaging open to every account?

TikTok’s business messaging depends on TikTok’s terms and your account’s region. Check that messaging is available on your TikTok Business account before connecting it.

Can I send video or documents on TikTok?

MonoChat sends text, images and buttons in TikTok messages. For video or documents, move the customer to WhatsApp.

Where do comments arrive?

Video comments arrive as Comment sessions; filter for them and answer from the chat screen.

Which plans include it?

Every plan. The free Basic plan includes 1 channel; Growth (AED 440.70 a month) includes 1 channel and each extra channel is AED 110.18 a month, taxes included.

Other channels

Headquartered in Dubai

Bring every customer conversation into one place.

Connect your first channel in minutes. Basic is free for 1,000 outgoing messages a month.

Start free Chat on WhatsApp

No credit card required · Prices in AED, taxes included