Comparison
MonoChat vs Zbooni
Zbooni is a Dubai “cCommerce” app: merchants build carts and send payment links from their own phone, with Zbooni processing the payment. MonoChat is the team inbox where those conversations happen, with AI agents and payment links through the gateway you already use. They solve different parts of selling in chat.
The short answer
Zbooni was founded in 2016 and launched in Dubai in 2017 after a Facebook-sponsored accelerator. Headquartered in Jumeirah Lake Towers, with offices in Riyadh, Amman and Cairo, it gives small merchants who sell on WhatsApp and Instagram a mobile cart, one-off invoices, payment links and QR codes, its own payment processing in the UAE, Saudi Arabia, Egypt and Jordan, WhatsApp campaigns and a sales dashboard. It charges per order, with no monthly fee.
- Who MonoChat is for
- Businesses where several people answer customers on WhatsApp, Instagram and other channels, that want AI agents and flows and keep their own payment gateway.
- Who Zbooni is for
- Small merchants who sell from one phone, want Zbooni to process payments with local methods, refunds and chargebacks, and prefer a fee per order to a monthly plan.
- MonoChat pricing
- Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18
- Zbooni pricing
- No monthly fee: 3.5% + AED 1 per order + VAT (All in One); USD 299 one-time setup on Integrated
MonoChat vs Zbooni, area by area
What each product offers in the same areas. Competitor facts come from its own pages only.
| Area | MonoChat | Zbooni |
|---|---|---|
| Channels | WhatsApp (Cloud API, also on the number you use in the Business app), Instagram, Messenger, TikTok, Telegram, web chat, Twilio SMS, inbound calls over SIP | No channel connection for conversations: the merchant shares carts and links from their own messaging apps; campaigns go out through Zbooni’s WhatsApp API |
| Inbox and team | One shared inbox: assignment, roles, workgroups, working hours, tickets, notes | No shared inbox |
| AI agents | AI agents that answer from your knowledge in each customer’s language, Arabic and English included, and take actions; OpenAI, Anthropic, Google or your own endpoint, no markup on your own key | Not found |
| Automation flows | Visual flow designer: event, action and condition nodes, custom functions, HTTP requests, flows started by a webhook | Not found; the Custom plan mentions process automation without detail |
| Bulk messages | Scheduled bulk messages with approved WhatsApp templates, tracked per recipient; consent records and STOP handling not built in yet | “Campaigns by Zbooni” for WhatsApp marketing with payment links; collections shared to groups |
| Payments in the chat | Payment links in the chat: N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby, Tamara, Stripe, PayPal | Its own processing in the UAE, Saudi Arabia, Egypt and Jordan with local methods and buy now, pay later in Jordan and Egypt; payment links, QR invoices, refunds, chargebacks, payouts; or your own provider on the Integrated plan |
| Gulf integrations | Gulf gateways, payment links and buy now, pay later (Tabby, Tamara); Shopify (Shop Assistant); no local SMS route or courier integration yet | Local acquiring and local payment methods in four countries |
| Mobile app | Android and iOS app | Merchant app for Android and iOS built around the mobile cart |
| Hosting and security | Cloud or installed on your own servers; the UAE can be chosen as the WhatsApp Cloud API storage region; two-step verification; activity logs | PCI DSS statement; no further detail found |
| Pricing | Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18 | No monthly fee: 3.5% + AED 1 per order + VAT (All in One); USD 299 one-time setup on Integrated |
Zbooni facts were checked on its public pages on 28 October 2026. MonoChat facts are from the live release. Sources are at the end of the page.
Where MonoChat differs
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A team inbox for every channel
WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat and SMS land in one inbox your whole team works from.
-
AI agents that answer and sell
AI agents answer from your own knowledge in each customer’s language and hand over to your team.
-
Keep your own gateway
Payment links through N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Ziina, Mamo, Tabby, Tamara and more; the gateway’s own fees apply, with no per-order fee from MonoChat.
-
Flows around the order
Confirmation, reminders and follow-ups in visual flows, started by your store’s order webhook.
When Zbooni is the better choice
No product suits every business. Zbooni may be the better fit if:
- You want the payment itself processed for you, with local methods, refunds and chargebacks; refunds are not supported yet on MonoChat’s newer Gulf connectors.
- You sell alone from one phone and do not need a team inbox.
- You prefer paying per order to a monthly subscription.
FAQ
MonoChat vs Zbooni: FAQ
Short answers to the questions we hear most.
Is Zbooni a competitor or a complement to MonoChat?
Both. Zbooni sells payments and carts to chat merchants, with no shared inbox or AI agent found; MonoChat is the inbox with AI and sends payment links through your own gateway. A merchant could use Zbooni for checkout and MonoChat for conversations.
How does pricing compare?
Zbooni charges 3.5% + AED 1 per order + VAT with no monthly fee on All in One. MonoChat has a free Basic plan and Growth at AED 440.70 a month, taxes included; your payment gateway charges its own fees.
Which payment providers can I use with MonoChat?
N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby, Tamara, Stripe and PayPal.
Sources
Last checked: 28 October 2026. If something has changed, message us on WhatsApp and we will update the page.
Related pages
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All comparisons
MonoChat and the other competitors in the UAE -
Pricing
Plans in AED, taxes included, and Meta’s rates -
Integrations
Gulf payment providers, channels and apps -
Product
Inbox, AI agents, flows and bulk messages -
E-commerce and retail
Shopify stores, “where is my order?”, cart reminders and click & collect. -
MonoChat vs Maqsam
Cloud contact centre for Arabic-speaking businesses, with an AI agent on calls
Headquartered in Dubai
Bring every customer conversation into one place.
Connect your first channel in minutes. Basic is free for 1,000 outgoing messages a month.
No credit card required · Prices in AED, taxes included