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Comparison

MonoChat vs Maqsam

Maqsam is a cloud contact centre built for Arabic-speaking businesses, strong on calls with local numbers and an Arabic AI agent that answers the phone. MonoChat is strong on messaging: eight channels in one inbox, visual flows and payment links in the chat. Which one you need depends on where your customers reach you.

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The short answer

Maqsam was founded in Amman in 2019 and is headquartered in Riyadh, with offices in Jordan, Saudi Arabia, the UAE and Egypt. It sells voice calls on local numbers, IVR and routing, a dialer, call recording and transcription, WhatsApp in the same agent screen, and an Arabic-first AI agent that answers and places calls in 20+ Arabic dialects on its own speech recognition and language model.

Who MonoChat is for
Businesses whose customers write on WhatsApp, Instagram, TikTok, Telegram and the website, that want visual flows and payment links in the chat.
Who Maqsam is for
Teams whose customers still call: local numbers, IVR, call recording and an Arabic AI agent on inbound and outbound calls.
MonoChat pricing
Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18
Maqsam pricing
No list prices: per agent, per number and by usage, through sales; 7-day trial

MonoChat vs Maqsam, area by area

What each product offers in the same areas. Competitor facts come from its own pages only.

MonoChat vs Maqsam, area by area
AreaMonoChatMaqsam
Channels WhatsApp (Cloud API, also on the number you use in the Business app), Instagram, Messenger, TikTok, Telegram, web chat, Twilio SMS, inbound calls over SIPVoice on local numbers, your own SIP or PRI trunk, toll-free and UAN mapping, WhatsApp; no Instagram, Messenger, TikTok, Telegram or web chat found
Inbox and team One shared inbox: assignment, roles, workgroups, working hours, tickets, notesCalls and WhatsApp in one agent screen, auto-assignment of chats, call queues, transfers, supervisor coach-join
AI agents AI agents that answer from your knowledge in each customer’s language, Arabic and English included, and take actions; OpenAI, Anthropic, Google or your own endpoint, no markup on your own keyAn AI agent on inbound and outbound calls in 20+ Arabic dialects with Arabic–English code-switching; call summaries and sentiment
Automation flows Visual flow designer: event, action and condition nodes, custom functions, HTTP requests, flows started by a webhookIVR builder with smart routing and out-of-hours rules; no visual chat flow builder found
Bulk messages Scheduled bulk messages with approved WhatsApp templates, tracked per recipient; consent records and STOP handling not built in yetBulk WhatsApp, outbound call campaigns, a power dialer
Payments in the chat Payment links in the chat: N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby, Tamara, Stripe, PayPalNo payment provider integration found
Gulf integrations Gulf gateways, payment links and buy now, pay later (Tabby, Tamara); Shopify (Shop Assistant); no local SMS route or courier integration yetLocal numbers and Saudi UAN and 800 mapping; no local payment or e-commerce integration found
Mobile app Android and iOS appApp for calls, status and the shared phonebook on iOS and Android
Hosting and security Cloud or installed on your own servers; the UAE can be chosen as the WhatsApp Cloud API storage region; two-step verification; activity logsCustom roles and permissions, user activity tracking; no SSO or on-premise found
Pricing Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18No list prices: per agent, per number and by usage, through sales; 7-day trial

Maqsam facts were checked on its public pages on 28 October 2026. MonoChat facts are from the live release. Sources are at the end of the page.

Where MonoChat differs

  • Eight channels, one inbox

    WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat, SMS and SIP calls together.

  • Visual flows for chat

    Bookings, orders, reminders and follow-ups designed with event, action and condition nodes and custom functions.

  • Payment links in the chat

    N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Ziina, Mamo, Tabby, Tamara and more.

  • Published AED prices

    Basic is free and Growth is AED 440.70 a month, taxes included; no sales call needed.

When Maqsam is the better choice

No product suits every business. Maqsam may be the better fit if:

  • Most of your customers call rather than write, and you want an AI agent that answers the phone in Arabic dialects; MonoChat has no AI on calls.
  • You need local numbers, IVR, call recording and outbound call campaigns.
  • You want native Zendesk, HubSpot, Salesforce or Freshdesk integrations for calls.

FAQ

MonoChat vs Maqsam: FAQ

Short answers to the questions we hear most.

How much does Maqsam cost?

Maqsam publishes no list prices: agents are charged per seat, numbers per number and minutes and WhatsApp messages by usage, through its sales team. MonoChat’s Basic plan is free and Growth is AED 440.70 a month, taxes included.

Can MonoChat answer phone calls with AI?

No. Inbound calls on your SIP account go to your team in MonoChat; its AI agents work on the written channels. Maqsam specialises in AI agents on calls.

Can I use both?

Yes. Some teams keep a contact centre for calls and use MonoChat for WhatsApp, Instagram, TikTok and web chat with AI agents and payment links.

Sources

Last checked: 28 October 2026. If something has changed, message us on WhatsApp and we will update the page.

Related pages

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