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Comparison

MonoChat vs CEQUENS

CEQUENS, headquartered in Dubai, is an enterprise messaging infrastructure for MENA with direct operator routes, and now sells its CEQUENS Engage inbox to smaller teams too. MonoChat’s differences are payment links in the chat, TikTok and ready industry apps. Here is the full comparison.

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The short answer

CEQUENS was launched in 2011 and is headquartered at One Central in Dubai, with offices in Cairo, Riyadh, Islamabad, London and Casablanca. It sells SMS over direct operator connections, WhatsApp, voice and IVR, e-mail, Messenger and Instagram APIs, OTP and number lookup, a campaign tool, a bot builder, an AI agent and CEQUENS Engage, an omnichannel agent inbox with an Android and iOS app. Its focus is regulated sectors such as banks, government and healthcare.

Who MonoChat is for
Businesses that sell in the chat and want payment links through Gulf providers, TikTok next to WhatsApp and Instagram, and ready apps for their sector.
Who CEQUENS is for
Banks and large organisations that need SMS over direct operator routes, OTP, in-country data storage and audit trails, and teams that want campaigns across SMS, e-mail and WhatsApp.
MonoChat pricing
Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18
CEQUENS pricing
Engage from USD 45 (Starter, 5 seats) to USD 600 (Enterprise) a month; carrier fees extra

MonoChat vs CEQUENS, area by area

What each product offers in the same areas. Competitor facts come from its own pages only.

MonoChat vs CEQUENS, area by area
AreaMonoChatCEQUENS
Channels WhatsApp (Cloud API, also on the number you use in the Business app), Instagram, Messenger, TikTok, Telegram, web chat, Twilio SMS, inbound calls over SIPSMS over direct operator routes, WhatsApp, voice, IVR and SIP, e-mail, Messenger, Instagram, Apple Messages, web chat, push; no TikTok found
Inbox and team One shared inbox: assignment, roles, workgroups, working hours, tickets, notesCEQUENS Engage: requests dashboard, AI Assist and summaries, sentiment, SLA, routing, queues, notes and mentions, surveys
AI agents AI agents that answer from your knowledge in each customer’s language, Arabic and English included, and take actions; OpenAI, Anthropic, Google or your own endpoint, no markup on your own keyCEQUENS AI Agent with uploaded knowledge documents; AI conversations charged per conversation
Automation flows Visual flow designer: event, action and condition nodes, custom functions, HTTP requests, flows started by a webhookBot Studio with no-code blocks, web requests and a code node; triggers; event-based notifications
Bulk messages Scheduled bulk messages with approved WhatsApp templates, tracked per recipient; consent records and STOP handling not built in yetCEQUENS Campaigns across SMS, e-mail and WhatsApp; in-console WhatsApp templates and Flows; carousel templates
Payments in the chat Payment links in the chat: N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby, Tamara, Stripe, PayPalNone found
Gulf integrations Gulf gateways, payment links and buy now, pay later (Tabby, Tamara); Shopify (Shop Assistant); no local SMS route or courier integration yetDirect operator connections across MENA, sender ID registration support; no local payment or e-commerce integration found
Mobile app Android and iOS appCEQUENS Engage app for Android and iOS
Hosting and security Cloud or installed on your own servers; the UAE can be chosen as the WhatsApp Cloud API storage region; two-step verification; activity logsSSO, two-step verification and up to 12 months of audit trails by plan, in-country data storage, on-premise options, ISO 27001, PCI DSS
Pricing Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18Engage from USD 45 (Starter, 5 seats) to USD 600 (Enterprise) a month; carrier fees extra

CEQUENS facts were checked on its public pages on 29 October 2026. MonoChat facts are from the live release. Sources are at the end of the page.

Where MonoChat differs

  • Payment links in the chat

    N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby, Tamara and more; no payment feature was found for CEQUENS.

  • TikTok in the same inbox

    TikTok messages next to WhatsApp, Instagram, Messenger, Telegram and web chat.

  • Ready industry apps

    Apps for real estate, clinics, salons, car rental, garages and more, installed in minutes.

  • Visual flows with custom functions

    Event, action and condition nodes, your own code and HTTP requests in one designer.

When CEQUENS is the better choice

No product suits every business. CEQUENS may be the better fit if:

  • You send high-volume SMS or OTP and want direct operator routes and sender ID registration across MENA.
  • In-country data storage, audit trails and certifications such as PCI DSS are procurement requirements.
  • You want campaigns across SMS, e-mail and WhatsApp from one tool.
  • You need ready HubSpot or Freshdesk integrations in the inbox.

FAQ

MonoChat vs CEQUENS: FAQ

Short answers to the questions we hear most.

How much does CEQUENS Engage cost?

On 29 October 2026: Starter USD 45, Professional USD 225 and Enterprise USD 600 a month (less on annual billing), with carrier fees for WhatsApp and SMS on top. MonoChat’s Basic plan is free and Growth is AED 440.70 a month, taxes included.

Is CEQUENS based in the UAE?

Yes. CEQUENS lists its headquarters at One Central in Dubai, with offices in Cairo, Riyadh, Islamabad, London and Casablanca.

Can I take payments in the chat with CEQUENS?

No payment provider integration was found on its pages. MonoChat sends payment links through thirteen providers, the Gulf gateways and Tabby and Tamara included.

Sources

Last checked: 29 October 2026. If something has changed, message us on WhatsApp and we will update the page.

Related pages

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