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Comparison

MonoChat vs Infobip

Infobip is a global communications platform with an office in Dubai and a full engagement suite, AgentOS, for large organisations. MonoChat starts free in AED and sends payment links through Gulf gateways in the chat. Here is how they compare for a UAE business.

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The short answer

Infobip was founded in Croatia in 2006 and is headquartered in London, with direct connections to more than 800 mobile operators and 75+ offices, Dubai among them. In February 2026 it bundled its cloud contact centre, AI agents, journey orchestration and customer data platform as AgentOS, sold to enterprises, telcos, banks and retailers.

Who MonoChat is for
Small and mid-sized UAE businesses that want to start without a platform fee and take payments in the chat through Gulf gateways and buy now, pay later.
Who Infobip is for
Large organisations and high-volume senders that need many channels, operator-grade SMS and voice, a full contact centre and enterprise certifications.
MonoChat pricing
Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18
Infobip pricing
AgentOS from USD 530 a month (30 users included) plus a fee from USD 0.07456 per outbound message it processes; channel fees separate

MonoChat vs Infobip, area by area

What each product offers in the same areas. Competitor facts come from its own pages only.

MonoChat vs Infobip, area by area
AreaMonoChatInfobip
Channels WhatsApp (Cloud API, also on the number you use in the Business app), Instagram, Messenger, TikTok, Telegram, web chat, Twilio SMS, inbound calls over SIPSMS, MMS, RCS, e-mail, voice, video, live chat, push, WhatsApp, Viber, Messenger, Instagram, Telegram, TikTok, Apple Messages, LINE, Kakao, Zalo
Inbox and team One shared inbox: assignment, roles, workgroups, working hours, tickets, notesCloud contact centre: routing by skill and workload, queues, SLAs, supervisor whisper and barge-in, IVR, WhatsApp and Viber calls
AI agents AI agents that answer from your knowledge in each customer’s language, Arabic and English included, and take actions; OpenAI, Anthropic, Google or your own endpoint, no markup on your own keyA no-code AI agent studio, multi-agent orchestration, RAG, AI agents on phone calls, MCP
Automation flows Visual flow designer: event, action and condition nodes, custom functions, HTTP requests, flows started by a webhookDrag-and-drop journeys, behaviour triggers, send-time optimisation, channel failover; a bot builder with a JavaScript step
Bulk messages Scheduled bulk messages with approved WhatsApp templates, tracked per recipient; consent records and STOP handling not built in yetBroadcasts with templates on SMS, e-mail, WhatsApp, Viber and push, with automatic fallback
Payments in the chat Payment links in the chat: N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby, Tamara, Stripe, PayPalWhatsApp and Apple Messages payments in Brazil and India only; no Gulf provider found
Gulf integrations Gulf gateways, payment links and buy now, pay later (Tabby, Tamara); Shopify (Shop Assistant); no local SMS route or courier integration yetDubai office and direct operator connections; no Gulf payment or e-commerce integration found
Mobile app Android and iOS appInfobip Conversations: iOS and Android
Hosting and security Cloud or installed on your own servers; the UAE can be chosen as the WhatsApp Cloud API storage region; two-step verification; activity logsSAML 2.0 SSO, two-step verification, audit log kept 5 years, ISO and SOC 2 certificates; no on-premise found
Pricing Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18AgentOS from USD 530 a month (30 users included) plus a fee from USD 0.07456 per outbound message it processes; channel fees separate

Infobip facts were checked on its public pages on 29 October 2026. MonoChat facts are from the live release. Sources are at the end of the page.

Where MonoChat differs

  • No platform fee

    Basic is free; Growth is AED 440.70 a month, taxes included, with 100,000 outgoing messages, and incoming messages are never counted.

  • Gulf payment providers

    N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby and Tamara send payment links in the chat.

  • Ready industry apps

    Apps for real estate, clinics, salons, car rental, hotels and more that work once installed, without a project.

  • On your own servers

    MonoChat runs in the cloud or on your own infrastructure; no on-premise option was found for Infobip.

When Infobip is the better choice

No product suits every business. Infobip may be the better fit if:

  • You need a very wide range of channels, including RCS, Viber, e-mail and video.
  • You send high-volume SMS and voice traffic and want direct operator connections.
  • You need a full contact centre with supervisor whisper, IVR, SLA queues and AI agents on calls.
  • Send-time optimisation and automatic channel fallback are requirements for your campaigns.

FAQ

MonoChat vs Infobip: FAQ

Short answers to the questions we hear most.

How much does Infobip AgentOS cost?

On 29 October 2026 AgentOS started at USD 530 a month with 30 users, plus a fee from USD 0.07456 per outbound message it handles and the channel fees. MonoChat’s Basic plan is free and Growth is AED 440.70 a month, taxes included.

Does Infobip have an office in the UAE?

Yes, Dubai is on Infobip’s list of offices, and it has an Arabic site.

Can I take Tabby or Tamara payments in the chat?

With MonoChat, yes. Infobip offers in-chat payments over WhatsApp and Apple Messages in Brazil and India, and no Gulf provider was found.

Sources

Last checked: 29 October 2026. If something has changed, message us on WhatsApp and we will update the page.

Related pages

Headquartered in Dubai

Bring every customer conversation into one place.

Connect your first channel in minutes. Basic is free for 1,000 outgoing messages a month.

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No credit card required · Prices in AED, taxes included