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Comparison

MonoChat vs Trengo

Trengo is close to MonoChat in scope, an omnichannel inbox with AI agents, and has customers in Dubai. The differences are payment links through Gulf gateways, a store-installed mobile app, a visual flow designer and AED pricing. Here they are, with sources.

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The short answer

Trengo is a Dutch omnichannel inbox founded in Utrecht in 2017. It brings WhatsApp, e-mail, live chat, Messenger, Instagram, Telegram, TikTok, SMS and voice into one inbox, with AI agents (also for calls), flowbots and AI Journeys in beta. Its UAE customers include Zbooni in Dubai and Hamilton Aquatics, a swimming academy group.

Who MonoChat is for
UAE businesses that take payments in the chat through Gulf gateways and buy now, pay later, whose team works from a phone app, and that want visual flows or installation on their own servers.
Who Trengo is for
Teams that want e-mail in the same inbox as WhatsApp, prefer a European vendor, and start with 10 to 20 users.
MonoChat pricing
Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18
Trengo pricing
€299 (Boost, 10 users) or €499 (Pro, 20 users) a month billed yearly

MonoChat vs Trengo, area by area

What each product offers in the same areas. Competitor facts come from its own pages only.

MonoChat vs Trengo, area by area
AreaMonoChatTrengo
Channels WhatsApp (Cloud API, also on the number you use in the Business app), Instagram, Messenger, TikTok, Telegram, web chat, Twilio SMS, inbound calls over SIPWhatsApp, e-mail (Gmail, Outlook), live chat, Messenger, Instagram, Telegram, TikTok, SMS, voice (80+ countries)
Inbox and team One shared inbox: assignment, roles, workgroups, working hours, tickets, notesShared inbox, collision detection, labels, @mentions, role-based permissions, AI translation and summaries, CSAT surveys
AI agents AI agents that answer from your knowledge in each customer’s language, Arabic and English included, and take actions; OpenAI, Anthropic, Google or your own endpoint, no markup on your own keyAn AI agent trained on your knowledge that acts on live data; an AI agent on calls (new); a surcharge on AI conversations
Automation flows Visual flow designer: event, action and condition nodes, custom functions, HTTP requests, flows started by a webhookFlowbots, rules and AI Journeys in beta (HTTP actions, a webhook trigger)
Bulk messages Scheduled bulk messages with approved WhatsApp templates, tracked per recipient; consent records and STOP handling not built in yetBroadcasting as an add-on; WhatsApp templates
Payments in the chat Payment links in the chat: N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby, Tamara, Stripe, PayPalNo payment provider among its integrations
Gulf integrations Gulf gateways, payment links and buy now, pay later (Tabby, Tamara); Shopify (Shop Assistant); no local SMS route or courier integration yetNo Gulf integration found; its local integrations are Dutch and European
Mobile app Android and iOS appA web app added to the home screen; no store app found
Hosting and security Cloud or installed on your own servers; the UAE can be chosen as the WhatsApp Cloud API storage region; two-step verification; activity logsTwo-step verification, role-based permissions, hosted on AWS; no SSO or on-premise found
Pricing Basic free; Growth AED 440.70 a month, taxes included: 2 users, 1 channel, 100,000 outgoing messages a month; extra user or channel AED 110.18€299 (Boost, 10 users) or €499 (Pro, 20 users) a month billed yearly

Trengo facts were checked on its public pages on 29 October 2026. MonoChat facts are from the live release. Sources are at the end of the page.

Where MonoChat differs

  • Gulf payment providers in the chat

    N-Genius, MyFatoorah, Telr, PayTabs, Tap, HyperPay, Paymob, Ziina, Mamo, Tabby and Tamara; no payment provider was found among Trengo’s integrations.

  • Android and iOS apps

    Your team gets notifications and answers in an app from the stores; Trengo offers mobile access through a web app.

  • A visual flow designer

    Build flows from event, action and condition nodes, custom functions and HTTP requests.

  • AED pricing with a free plan

    Basic is free; Growth is AED 440.70 a month, taxes included. Incoming messages are never counted.

When Trengo is the better choice

No product suits every business. Trengo may be the better fit if:

  • You want to answer e-mail in the same inbox as WhatsApp and social channels.
  • You need AI to answer phone calls; MonoChat has no AI on calls.
  • A European vendor and hospitality integrations such as Booking.com and Airbnb matter to you.
  • You want 10 or 20 users included in the plan from the start.

FAQ

MonoChat vs Trengo: FAQ

Short answers to the questions we hear most.

How much does Trengo cost?

On 29 October 2026: €299 a month (Boost: 10 users, 6,000 conversations a year) and €499 a month (Pro: 20 users, 18,000 conversations a year), billed yearly; AI conversations, extra users and broadcasting cost extra. MonoChat’s Basic plan is free and Growth is AED 440.70 a month, taxes included.

Is Trengo used in the UAE?

Yes. Its customer stories include Zbooni in Dubai and Hamilton Aquatics, which automates WhatsApp requests for its locations across the UAE and Qatar.

Does my WhatsApp number change if I move from Trengo?

No. The number belongs to your business and is registered with Meta; you disconnect it from Trengo and connect it to MonoChat through Meta’s onboarding. Export any history you want to keep first.

Sources

Last checked: 29 October 2026. If something has changed, message us on WhatsApp and we will update the page.

Related pages

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No credit card required · Prices in AED, taxes included